Incidents and maintenance reported on status page for Plain Group https://status.plain.pt/ en https://status.plain.pt/incident/1023635 Thu, 20 Aug 2026 16:22:00 -0000 https://status.plain.pt/incident/1023635#0288be094ea3dc23330a7b6a05ab5096d3ec20c82dba6bfb4c88ee9c1fafd45f Incident Infrastructure metrics have now returned to normal levels, with activity increasing again while latency remains within the expected range. We will continue to closely monitor the environment to ensure the infrastructure remains stable and that no residual impact from this incident is observed. Our monitoring and security mechanisms remain active at all times, allowing us to quickly identify abnormal behaviour and take immediate mitigation measures should this or any similar issue occur again. At this stage, service performance is considered **fully restored and operating normally**. https://status.plain.pt/incident/1023635 Thu, 20 Aug 2026 16:19:00 -0000 https://status.plain.pt/incident/1023635#efa2b3b9da30a1c492c39bfa107a390971e14bae2354d9d0f430d8b8ba75fd08 Incident Mitigation measures have now been applied, and we are currently seeing a **progressive improvement in infrastructure performance**. Our initial suspicion has been confirmed. The primary cause of the increased latency was a configuration issue introduced within a client-managed application. This resulted in **thousands of transactions remaining active simultaneously**, placing significant pressure on the environment and increasing latency across other services hosted within the same infrastructure. The client has since corrected the configuration, and the updated version has been successfully deployed to their environment. During the incident, the underlying Cloud infrastructure also automatically applied a containment measure in response to the abnormal behaviour detected. While intended to protect the environment, this measure further affected the performance of the infrastructure and contributed to the degradation experienced across our services. Following the correction and the mitigation actions already taken, infrastructure performance is now improving significantly. We are continuing to review all available telemetry, logs and transaction data to validate the recovery, assess the full impact of the incident and ensure there are no remaining effects. The incident remains under active monitoring while we confirm that performance has fully returned to normal levels. https://status.plain.pt/incident/1023635 Thu, 20 Aug 2026 16:15:00 -0000 https://status.plain.pt/incident/1023635#8a569eb2c1b18c6a84fbbaa1d29921d17d7eebf3adb3c979122ed04d3edb660a Incident A significant increase in latency across our infrastructure was identified at 16:55 (Lisbon time), affecting general operations and the deployment and management of both our own services and managed client applications. As part of the ongoing investigation, we reviewed the telemetry, access records and logs currently available to us. This analysis showed a substantial increase in external traffic associated with one specific client application. Our security layer, provided by Cloudflare, recorded more than 650,000 requests in just over 10 minutes, representing a considerable and highly unusual increase in traffic to that service. During the same investigation, we also identified a configuration issue within the affected client service. This configuration is outside of our management and may have contributed to the excessive load and latency experienced across the infrastructure. In parallel, we detected several errors within the underlying Cloud infrastructure used to host and manage our services. Based on the information currently available, these errors began appearing at approximately 15:30 (Lisbon time), before the more noticeable increase in latency was identified. We are continuing to investigate whether these infrastructure-level issues contributed to the incident or amplified its overall impact. As an immediate mitigation measure, the affected client application was fully isolated from the remaining infrastructure. Following this action, we observed a significant improvement in latency across the rest of the environment, including our own applications and other managed client services. The incident remains ongoing. While the mitigation measures already applied have significantly reduced the impact, we do not yet consider the infrastructure fully stabilised and the root cause has not been conclusively identified. Our team remains actively engaged in the investigation, analysing all available information to understand how the identified factors are related, determine the primary cause and restore normal infrastructure performance as quickly as possible. Further updates will be provided as the investigation progresses. https://status.plain.pt/incident/1023635 Thu, 20 Aug 2026 16:07:00 -0000 https://status.plain.pt/incident/1023635#c407f9bd12d1539791aca09f98d2d174e7ce012a3719d742b43f49d8cb3c6b0a Incident We are currently experiencing elevated latency across the infrastructure hosting both our own services and managed client services. The issue is affecting general infrastructure operations and system updates, including the deployment of new application versions to managed client environments and our own applications. Our team is actively investigating the cause and working to restore normal performance as quickly as possible. We will provide further updates as more information becomes available. https://status.plain.pt/incident/900101 Tue, 19 May 2026 23:53:00 -0000 https://status.plain.pt/incident/900101#84fad436cc688bd830c1746ee0b44916e35e3dfd88508d08e38128a5c46e4b6a Incident Iremos manter-nos atentos ao serviço. Atualmente, está online e com progressão favorável. https://status.plain.pt/incident/900101 Tue, 19 May 2026 23:46:00 -0000 https://status.plain.pt/incident/900101#05e8698e8a59f2fb540aa95fe88e97a91de26afcaa535548721f16a4f15fc4d2 Incident O provedor da nossa infraestrutura confirmou que a indisponibilidade atual teve origem num bloqueio aplicado pela Google Cloud à conta utilizada pela plataforma responsável pelo alojamento dos serviços. A situação foi escalada diretamente junto da Google e, entretanto, a equipa da plataforma já confirmou a recuperação parcial do acesso à infraestrutura cloud afetada. Neste momento, alguns serviços e workloads já se encontram novamente acessíveis, estando em curso o processo de restabelecimento dos restantes componentes necessários para normalizar totalmente a operação. Continuamos a validar o comportamento dos nossos serviços à medida que a infraestrutura vai sendo gradualmente recuperada. Assim que o acesso necessário estiver totalmente disponível, avançaremos imediatamente com os procedimentos internos para reposição completa das aplicações. https://status.plain.pt/incident/900101 Tue, 19 May 2026 23:41:00 -0000 https://status.plain.pt/incident/900101#63fe5da369b27e90e0775a48a42deb15653e4aa97e201b41c87e188965260db7 Incident A equipa da plataforma confirmou o restabelecimento do acesso ao provedor cloud subjacente e encontra-se atualmente a trabalhar na recuperação gradual dos serviços afetados. Parte da infraestrutura alojada já se encontra novamente acessível, estando em curso os procedimentos necessários para restaurar o acesso aos restantes workloads e normalizar a operação dos serviços. Temos plena noção do impacto que esta situação está a causar e continuamos a acompanhar a recuperação da infraestrutura com prioridade máxima, de forma a conseguirmos restabelecer os nossos serviços o mais rapidamente possível. https://status.plain.pt/incident/900101 Tue, 19 May 2026 23:23:00 -0000 https://status.plain.pt/incident/900101#2bc2930a77461caff277f1068326ce923402f77a514dfa29e1d3cdac8306b2a6 Incident Os servidores associados à infraestrutura afetada aparentam estar novamente operacionais. No entanto, continuamos sem acesso total à plataforma e aos serviços de gestão associados. Neste momento, a aplicação permanece offline enquanto aguardamos a normalização completa da infraestrutura por parte do provedor de serviços. Continuamos a acompanhar ativamente toda a situação e aguardamos novas atualizações relativamente ao restabelecimento integral do acesso. https://status.plain.pt/incident/900101 Tue, 19 May 2026 23:07:00 -0000 https://status.plain.pt/incident/900101#ca341058a4e5c16d655585bb8cc10665dd8b7e7738542a75a8cbe9c382a9f8af Incident O provedor de infraestrutura confirmou que a causa da falha generalizada já foi identificada. O acesso à infraestrutura cloud subjacente foi restabelecido e encontra-se atualmente em curso a implementação de uma correção para normalizar todos os serviços afetados. Durante este processo, tanto o painel de gestão da plataforma como os serviços alojados poderão continuar a apresentar instabilidade ou indisponibilidade temporária até à conclusão da intervenção. Continuamos a acompanhar ativamente toda a situação e aguardamos novas atualizações relativamente à normalização total dos serviços. https://status.plain.pt/incident/900101 Tue, 19 May 2026 22:31:00 -0000 https://status.plain.pt/incident/900101#75efd367b546d6a488eae2ccaba333256b791b7ee8726af432e88147f1ea6a7a Incident O provedor de infraestrutura responsável pelo alojamento dos nossos serviços confirmou a existência de uma falha generalizada na plataforma, afetando múltiplos serviços e clientes. De acordo com a informação disponibilizada, estão a ser registados erros de disponibilidade e acesso aos serviços, encontrando-se a situação atualmente em investigação pelas equipas técnicas do provedor. Continuamos a acompanhar ativamente toda a ocorrência e aguardamos novas atualizações por parte da infraestrutura responsável. O Ledger BETA permanecerá temporariamente indisponível até à normalização dos serviços subjacentes. https://status.plain.pt/incident/900101 Tue, 19 May 2026 22:16:00 -0000 https://status.plain.pt/incident/900101#0bca3fdc038f3858f6f8bae21a9ed363634c46f8fa645de5ea71c673f5969a04 Incident Devido a uma falha generalizada na infraestrutura do provedor de serviços responsável pelo alojamento da plataforma, o Ledger BETA encontra-se temporariamente indisponível. Apesar de a origem da ocorrência ser externa aos nossos sistemas, estamos a acompanhar ativamente toda a situação e a monitorizar as atualizações disponibilizadas pela entidade responsável pela infraestrutura. Forneceremos novas informações assim que existam atualizações relevantes relativamente à normalização do serviço.